The PumpHouse and its staff are committed to providing accessible experiences for all visitors. Continue reading to learn more about the museum and our offerings.
The PumpHouse has two main levels that can be accessed using a lift that fits most assistive mobility devices and strollers. There are also several low-incline ramps that transition visitors between spaces within the site. As the PumpHouse is a designated historic site visitors will find that much of our flooring is original and can be uneven in certain areas. Both the front and back doors are fully accessible for assistive mobility device and strollers.
The parking lot at our site has two accessible parking spots.
Accessible washrooms are available on site.
All licensed service animals are welcome inside the museum.
All those who require a support person with them to access our exhibits, programs or events will be granted free admission for the support person.
Sensory Friendly Support
Sensory friendly experiences are supported by the PumpHouse. We wish to provide a positive museum experience to visitors who may benefit from a more relaxed environment. This includes, but is not limited to, adults and/or children with Autism Spectrum Disorder, sensory processing delays, epilepsy, dementia, developmental disabilities and learning disabilities.
Preparing For Your Sensory Friendly Visit
What is the PumpHouse like? Explore our resources to see what to expect for your visit. Please note that the Exhibition Hall and Train Room can be noisy, depending on the level of engagement. Please click here to download our Sensory Friendly Map.
Season Passes will not be available in 2020 due to COVID-19 protocol changes.
Season Passes are a wonderful way to make full use of the PumpHouse for as long or as short a time period as you wish any given day. Available for individuals or families, these Passes pay for themselves within just a couple of visits and are good for the entire calendar year for general admission as well as Trains and Tots and All Aboard for the Holidays. Please visit the Season Passes page to learn more!
All permanent exhibits that include video have closed captioning.
Tell Us How We Can Help?
Requests for assistive learning devices, exhibition text in different formats, and other accessibility accommodations should be made via our Contact Us form, by calling the museum at 613-544-7867, or in-person during opening hours. Please note that we require at least 48 hours notice to accommodate requests and our team will follow-up with your directly to help to plan for your visit.
If you have concerns about barriers that people with disabilities face in accessing municipal services and facilities, please contact the City of Kingston at 613-546-0000.