The PumpHouse is committed to accessibility for all visitors. Learn more below about our venue and our exhibitions/programs.

Venue Considerations


The PumpHouse is a multi-level building accessible through ramps and a lift.  Due to the historic nature of the museum the heart of the building has all of the original, predominantly concrete, floor which are uneven in certain areas.  The front door is ramp accessible.  The rear door is also accessible.

Accessible Parking

The parking lot at our site has two accessible parking spots.


Accessible washrooms are available on site.

Service Animals

All service animals are welcome.


Exhibitions and Programming

Support Persons

All those who require a support person with them to access our exhibits, programs or events will be granted free admission for the support person.

Exhibit Text

Large print exhibit text can be requested with 48 hours notice and will be ready on site. Alternatively we can send you a plain text copy of exhibition text for use on your own device. 

Caption Video

All permanent exhibits that include video have closed captioning.

Assistive Listening Devices

Those who are hard of hearing may request FM assistive listening devices. These devices must be requested with at least 48 hours notice. 

If you have any questions or comments regarding accessibility at the Museum or for more information contact us and we would be happy to help plan your visit.

If you have concerns about barriers that people with disabilities face in accessing municipal services and facilities, please contact the City of Kingston at 613-546-0000.