Some guests are having trouble with our online ticketing, if you are having trouble please call us at 613-544-7867 (Tuesday to Saturday) to book your tour tickets. Thanks for your patience. 

Site tour admission

45 minute tour of 1-3 guests: $15+HST
45 minute tour of 4-9 guests: $25+HST

Pre-registration is strongly recommended. Tickets can be purchased online here or over the phone at 613-544-7867. Drop-in visitors will only be admitted if an open time slot is available.

Children's programs

Up to 4 guests: $20
5-9 guests: $30

Programs start Thursday November 12th. Pre-registration is required. Tickets can be purchased online starting November 10th or over the phone at 613-544-7867. 

Payment Method

Tickets can be purchased with debit or Visa, MasterCard and American Express credit cards. No cash or personal cheques. 

Cancellations & Refunds 

Refunds or credits will be issued if a program is cancelled and is unable to be rescheduled. Cancellations are defined as follows:  

  • There are not enough staff and volunteers on site to safely manage the delivery of the program or to safely operate the venue due to an extreme weather event or the cancellation of non-essential services.  

  • The venue has been impacted and is non-operational for health and safety reasons either at the beginning of or during a program.  

  • An emergency has been declared by the municipality or other level of government for an area that includes the location of the venue.  

  • Kingston Transit is non-operational.  

In anticipation of a cancellation due to significant weather, where possible program registrants will be notified by e-mail that a weather and/or travel advisory may be in effect. Updates through social media channels that the program is still moving ahead as scheduled as well as relevant information regarding the refund and cancellation policy.   Please ensure you provide your email and phone number when booking a ticket. 

Covid-19 Reopening Protocols 

The safety of our visitors and our staff remains our first priority. We are excited to be able to reopen our museum under Stage 2 of Phase 2 of the Province’s reopening plan. Learn more about our reopening protocols here

NOTE: Anyone entering the museum or participating in an outdoor Ontario Street walking tour must wear a face covering.

Season Passes

Season Passes will not be available due to COVID-19 protocol changes.  

Municipal Fee Assistance Program

In partnership with My Kingston, (also known as the Municipal Fee Assistance Program), the PumpHouse is pleased to offer a 50% discount on guided site tour admission for My Kingston members. Please call the PumpHouse to reserve your tour with this discount. Proof of My Kingston pass must be provided at time of purchase.