Admission and Season Passes

 

If you are having trouble with purchasing your admission online, please call us at 613-544-7867 (Tuesday to Saturday, 10:00am to 4:00pm) to book your PumpHouse experience. Thank you for your patience.

 

Admission: Outdoor Walking Tours

Brewers, Bakers & Boilermakers: Walking Tour of Ontario Street South

Cost:

  • 60 minute tour for up to 10 guests: $5.00 + HST per person

Details:

  • 10 spots available per tour time
  • People from different households or bubbles can attend the same tour time
  • Pre-registration is strongly recommended. Drop-in visitors will only be admitted if there are spots available.

Book Now

 

Admission: Indoor Museum Tours

Cost:

  • Private 45 minute tour for 1-3 guests: $15.00 + HST for the group
  • Private 45 minute tour for 4-9 guests: $25.00 + HST for the group

Details:

  • 1 spot available per tour time; these tours are private for guests from the same household or bubble.
  • The museum is cleaned between tours.
  • Pre-registration is strongly recommended. Drop-in visitors will only be admitted if there are spots available.

Book Now

 

Admission: Indoor Children's Education Programs

Cost:

  • Private 60 minute program for up to 4 guests: $20.00 for the group
  • Private 60 minute program for 5-9 guests: $30.00 for the group

Details:

  • 1 spot available per program time; these programs are private for guests from the same household or bubble.
  • The museum and program materials are cleaned between programs.
  • Pre-registration is required.

Book Now

 

Payment Methods

You can purchase your tickets online, over the phone, or in person.

We accept debit or Visa, MasterCard and American Express credit cards for all of these purchase methods.

 

Cancellations & Refunds 

Refunds or credits will be issued if a program is cancelled and is unable to be rescheduled. Cancellations are defined as follows:  

  • There are not enough staff and volunteers on site to safely manage the delivery of the program or to safely operate the venue due to an extreme weather event or the cancellation of non-essential services.  

  • The venue has been impacted and is non-operational for health and safety reasons either at the beginning of or during a program.  

  • An emergency has been declared by the municipality or other level of government for an area that includes the location of the venue.  

  • Kingston Transit is non-operational.  

In anticipation of a cancellation due to significant weather, where possible program registrants will be notified by e-mail that a weather and/or travel advisory may be in effect. Updates through social media channels that the program is still moving ahead as scheduled as well as relevant information regarding the refund and cancellation policy.   Please ensure you provide your email and phone number when booking a ticket. 

 

COVID-19 Protocols 

The safety of our visitors and our staff remains our first priority. We are excited to be able to reopen our museum under the Province’s reopening framework. Learn more about our COVID-19 safety protocols here.

 

Season Passes

Season Passes will not be available in 2021 due to COVID-19 protocol changes.  

 

Municipal Fee Assistance Program

In partnership with My Kingston, (also known as the Municipal Fee Assistance Program), the PumpHouse is pleased to offer a 50% discount on guided site tour admission for My Kingston members. Please call the PumpHouse to reserve your tour with this discount. Proof of My Kingston pass must be provided at time of purchase.