Some guest are having trouble with our online ticketing, if you are having trouble please call us at 613-544-7867 (Tuesday to Saturday) to book your tour tickets. Thanks for your patience.
Site tour admission
45 minute tour of 1-3 guests: $15+HST
45 minute tour of 4-9 guests: $25+HST
Pre-registration is required and tickets can be purchased online here. Sorry, tours are not available on a drop-in basis.
Ontario Street walking tour admission
45 minute tour is $5/person +HST.
Pre-registation is required and tickets can be purchased online here.
Meeting Place: Back lawn of PumpHouse, 23 Ontario St., Kingston
We encourage visitors to remember their sunscreen, consider wearing a hat and to bring your own water to drink along the way. At this time, the museum water fountains are closed. Our staff are trained to follow any heat safety protocols and will pace the tour in consideration of the weather. Please note that tours will continue in the event of rain. However, in the case of thunderstorms or severe weather your tour may be cancelled, and a full refund will be provided.
Cancellations & Refunds
Refunds or credits will be issued if a program is cancelled and is unable to be rescheduled. Cancellations are defined as follows:
There are not enough staff and volunteers on site to safely manage the delivery of the program or to safely operate the venue due to an extreme weather event or the cancellation of non-essential services.
The venue has been impacted and is non-operational for health and safety reasons either at the beginning of or during a program.
An emergency has been declared by the municipality or other level of government for an area that includes the location of the venue.
Kingston Transit is non-operational.
In anticipation of a cancellation due to significant weather, where possible program registrants will be notified by e-mail that a weather and/or travel advisory may be in effect. Updates through social media channels that the program is still moving ahead as scheduled as well as relevant information regarding the refund and cancellation policy. Please ensure you provide your email and phone number when booking a ticket.
Covid-19 Reopening Protocols
The safety of our visitors and our staff remains our first priority. We are excited to be able to reopen our museum under Stage 2 of Phase 2 of the Province’s reopening plan. Learn more about our reopening protocols here.
NOTE: Anyone entering the museum or participating in an outdoor Ontario Street walking tour must wear a face covering.
2020 Season Passes
Season Passes will not be available in 2020 due to COVID-19 protocol changes.
Municipal Fee Assistance Program
In partnership with My Kingston, (also known as the Municipal Fee Assistance Program). the PumpHouse is pleased to offer a 50% discount on general admission and season pass rates at any time throughout the season for My Kingston members. Please call the PumpHouse for more information.